Shipping policy

At PALVAS, every order is packed with care to ensure it reaches you safely and in perfect condition. Please read our shipping policy below before placing your order.

1. Shipping Locations

We currently deliver to all serviceable pin codes across India.

At the moment, we do not offer international shipping.

2. Order Processing

  • Orders are processed within 1–2 business days after confirmation.
  • Orders placed on Sundays or public holidays will be processed on the next working day.
  • During festive seasons, sale periods, or unforeseen circumstances, processing times may be slightly longer.

3. Delivery Timeline

Once your order has been dispatched, the estimated delivery time is:

  • Metro Cities: 2–4 business days
  • Other Cities & Towns: 3–6 business days
  • Remote Locations: 5–7 business days

Delivery timelines are estimates and may vary depending on courier availability, weather conditions, or other unforeseen circumstances.

4. Shipping Charges

We offer Free Shipping across India on all COD & prepaid orders.

If Cash on Delivery (COD) is available for your location, any applicable convenience fee will be displayed during checkout.

5. Order Tracking

As soon as your order is dispatched, you will receive a tracking link via Email, SMS, or WhatsApp.

You can use this tracking link to monitor your shipment until it reaches your doorstep.

6. Incorrect Shipping Address

Please ensure that your shipping address and contact details are correct while placing your order.

PALVAS cannot be held responsible for delays or failed deliveries caused by incorrect or incomplete address information provided by the customer.

If a shipment is returned to us due to an incorrect address or repeated failed delivery attempts, additional shipping charges may apply for re-dispatch.

7. Delivery Delays

While we strive to deliver every order within the estimated timeframe, certain situations such as:

  • Severe weather conditions
  • Public holidays
  • Courier operational delays
  • Natural calamities
  • Government restrictions

may affect delivery timelines.

We appreciate your patience in such situations and will keep you informed whenever possible.

8. Damaged or Lost Shipments

If your package arrives damaged or appears to have been tampered with, please contact us within 48 hours of delivery.

To help us resolve the issue quickly, kindly share:

  • Your Order Number
  • Clear photographs of the package and product
  • An unboxing video (mandatory for damaged item claims)

After verification, we will arrange a suitable resolution in accordance with our Return & Exchange Policy.

9. Failed Delivery Attempts

Our courier partners generally attempt delivery multiple times.

If delivery cannot be completed because:

  • the customer is unavailable,
  • the address is incorrect,
  • or the shipment is refused,

the package may be returned to us. In such cases, re-shipping charges may be applicable.

Contact Us

If you have any questions regarding your shipment, feel free to reach out to our support team.

Email: support@palvas.com

We are always happy to assist you.