Privacy Policy

Last Updated: July 19, 2026

At PALVAS ("we", "our", "us"), we value your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose and safeguard your information when you visit www.palvas.com, place an order, or interact with our services.

By accessing or using our website, you agree to the practices described in this Privacy Policy.

Information We Collect

When you use our website, we may collect the following information:

Personal Information

  • Full Name
  • Email Address
  • Phone Number
  • Shipping & Billing Address
  • Order Detail
  • Payment Information (processed securely through our payment partners)

Automatically Collected Information

When you browse our website, we may automatically collect:

  • IP Address
  • Browser Type
  • Device Information
  • Operating System
  • Pages Visited
  • Time Spent on the Website
  • Referral Source
  • Cookies and Similar Technologies

How We Use Your Information

We use your information to:

  • Process and deliver your orders
  • Provide customer support
  • Send order confirmations and shipping updates
  • Verify transactions and prevent fraud
  • Improve our website, products and services
  • Personalize your shopping experience
  • Respond to your enquiries
  • Send promotional offers, newsletters and marketing communications (only where permitted by applicable law)

Payment Information

PALVAS does not store your complete debit card, credit card or banking information.

All online payments are securely processed through trusted third-party payment gateways that comply with industry security standards.

Cookies

Our website uses cookies and similar technologies to:

  • Remember your preferences
  • Improve website functionality
  • Analyse website traffic
  • Understand customer behaviour
  • Deliver relevant advertisements

You may disable cookies through your browser settings. However, doing so may affect certain website features.

Sharing of Information

We do not sell, rent or trade your personal information.

Your information may be shared only with trusted service providers who assist us in operating our business, including:

  • Shipping and logistics partners
  • Payment gateway providers
  • Marketing and communication platforms
  • Analytics providers
  • Technology service providers

These partners receive only the information necessary to perform their services and are expected to protect your information.

We may also disclose information where required by law or to protect our legal rights.

Data Security

We implement reasonable administrative, technical and organisational safeguards to protect your personal information against unauthorised access, loss, misuse or disclosure.

While we strive to protect your information, no method of internet transmission or electronic storage is completely secure. Therefore, absolute security cannot be guaranteed.

Marketing Communications

If you choose to subscribe to our newsletters or promotional updates, we may send you information about new collections, offers and brand updates.

You may unsubscribe from marketing communications at any time by clicking the unsubscribe link in our emails or by contacting us directly.

Data Retention

We retain your personal information only for as long as necessary to:

  • Fulfil your orders
  • Comply with legal obligations
  • Resolve disputes
  • Enforce our policies
  • Maintain business records

Third-Party Services

Our website may contain links to third-party websites or services.

PALVAS is not responsible for the privacy practices or content of these external websites. We encourage you to review their respective privacy policies before providing any personal information.

Your Rights

Depending on applicable laws, you may have the right to:

  • Access your personal information
  • Request correction of inaccurate information
  • Request deletion of your personal information (subject to legal obligations)
  • Withdraw consent for marketing communications
  • Request information regarding how your data is processed

To exercise these rights, please contact us using the details below.

Children's Privacy

Our website is not intended for individuals under the age of 18.

We do not knowingly collect personal information from children. If we become aware that such information has been collected, we will take appropriate steps to delete it.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our business, legal requirements or operational practices.

Any updates will be posted on this page with the revised "Last Updated" date.

Contact Us

If you have any questions regarding this Privacy Policy or how we handle your personal information, please contact us:

PALVAS

Website: www.palvas.com

Email: support@palvas.com

Business Address: 1309, Cyber City, VIP Circle, Utran, Surat, Gujarat, 394105