Terms of Service

Last Updated: July 19, 2026

Welcome to PALVAS. These Terms of Service ("Terms") govern your access to and use of www.palvas.com ("Website"). By accessing or using our Website, you agree to be bound by these Terms. If you do not agree with any part of these Terms, please refrain from using our Website.

1. General

PALVAS reserves the right to update, modify or replace these Terms at any time without prior notice. Any changes will become effective immediately upon being posted on this Website.

By continuing to use our Website after changes are made, you agree to the revised Terms.

2. Eligibility

By using this Website, you confirm that:

  • You are at least 18 years of age, or are using the Website under the supervision of a parent or legal guardian.
  • The information you provide is accurate and complete.
  • You are legally capable of entering into binding agreements.

3. Products & Availability

We strive to display our products, colours and descriptions as accurately as possible.

However:

  • Colours may vary slightly due to screen settings, lighting and photography.
  • Product availability is subject to stock.
  • We reserve the right to discontinue or modify any product without prior notice.

4. Pricing

All prices displayed on our Website are in Indian Rupees (INR) and are inclusive of applicable taxes unless stated otherwise.

PALVAS reserves the right to change product prices at any time without prior notice.

In the event of an obvious pricing error, we reserve the right to cancel the affected order and issue a full refund if payment has already been made.

5. Orders

Placing an order does not guarantee acceptance.

We reserve the right to refuse or cancel any order for reasons including, but not limited to:

  • Product unavailability
  • Incorrect pricing
  • Suspected fraudulent activity
  • Violation of these Terms
  • Errors in product or customer information

If payment has already been received for a cancelled order, the applicable amount will be refunded using the original payment method, where appropriate.

6. Payments

We accept payment through secure payment gateways available during checkout.

By placing an order, you represent that:

  • You are authorised to use the selected payment method.
  • The payment information provided is accurate and valid.

PALVAS does not store your complete debit or credit card details.

7. Shipping

Shipping timelines are estimates and may vary depending on courier operations, weather conditions or other unforeseen circumstances.

Please refer to our Shipping & Delivery Policy for complete details.

8. Returns & Exchanges

Returns, exchanges and Store Credit are governed by our Return, Exchange & Refund Policy.

By placing an order, you acknowledge that you have read and accepted our policy.

9. Intellectual Property

All content available on this Website, including but not limited to:

  • Logo
  • Brand name
  • Product images
  • Graphics
  • Text
  • Videos
  • Designs
  • Website layout

is the exclusive property of PALVAS and is protected under applicable intellectual property laws.

No content may be copied, reproduced, distributed, modified or used without prior written permission.

10. User Conduct

You agree not to:

  • Use the Website for unlawful purposes.
  • Attempt to interfere with the Website's functionality or security.
  • Upload malicious software or harmful code.
  • Misrepresent your identity.
  • Violate any applicable laws while using the Website.

PALVAS reserves the right to suspend or terminate access for users engaging in prohibited activities.

11. Limitation of Liability

To the maximum extent permitted by law, PALVAS shall not be liable for any indirect, incidental, special or consequential damages arising from:

  • Use or inability to use the Website
  • Delay in delivery
  • Website interruptions
  • Technical errors
  • Third-party services
  • Loss of data or profits

Our total liability, if any, shall not exceed the amount paid for the relevant order.

12. Third-Party Services

Our Website may use or link to third-party services including payment gateways, logistics providers and analytics platforms.

PALVAS is not responsible for the content, availability or privacy practices of these third-party services.

13. Privacy

Your use of this Website is also governed by our Privacy Policy, which explains how we collect, use and protect your personal information.

14. Governing Law

These Terms shall be governed by and interpreted in accordance with the laws of India.

Any disputes arising out of or relating to these Terms shall be subject to the exclusive jurisdiction of the competent courts where PALVAS is registered.

15. Contact Us

If you have any questions regarding these Terms of Service, please contact us:

PALVAS

Website: www.palvas.com

Email: support@palvas.com

Business Address: 1309, Cyber City, VIP Circle, Utran, Surat, Gujarat, 394105