Return, Exchange & Refund Policy
At PALVAS, we take great care in crafting and inspecting every piece before it reaches you. If, however, you receive a damaged, defective, or incorrect product, we're committed to making it right.
Please read our Return, Exchange & Refund Policy carefully before placing your order.
1. Size Exchange
We understand that finding the perfect fit while shopping online can sometimes be challenging. That's why we offer one complimentary size exchange on eligible orders.
Eligibility
You may request a size exchange within 48 hours of receiving your order.
To qualify for an exchange:
- The product must be unused, unworn and unwashed.
- All original tags, labels and packaging must be intact.
- The product must be free from stains, perfume, makeup, deodorant or any signs of use.
- The exchange request must be submitted within 48 hours of delivery.
- The requested size must be available in stock.
Each order is eligible for one free size exchange only. Any additional exchange requests may incur shipping charges.
If your preferred size is unavailable, we will offer either:
- Store Credit equal to the purchase value, or
- An exchange for another available product (any price difference will be payable or refundable as Store Credit).
2. Return & Refund Policy
At this time, PALVAS does not offer refunds to the original payment method for:
- Incorrect size selected by the customer
- Change of mind
- Personal preference regarding colour or style
- Delivery delays caused by courier partners
- Minor colour variations due to photography, lighting or screen settings
Where applicable, approved returns will be compensated through Store Credit, which can be redeemed on future purchases at www.palvas.com.
Shipping charges, Cash on Delivery (COD) charges and convenience fees are non-refundable.
3. Damaged, Defective or Incorrect Products
If you receive:
- A damaged item
- A manufacturing defect
- An incorrect product
- A package with missing items
please contact us within 48 hours of delivery.
To help us investigate your request, please provide:
- Your Order Number
- Clear photographs of the product
- Images of the outer packaging
- A complete, uninterrupted unboxing video showing the package being opened
Once your request is verified, we will arrange a replacement or issue Store Credit, depending on product availability.
4. Reverse Pickup
We provide complimentary reverse pickup for eligible exchange requests in most serviceable locations across India.
If reverse pickup is not available for your PIN code, our support team will guide you through the self-shipping process.
Returned products must successfully pass our Quality Check (QC) before an exchange or Store Credit is approved.
5. Non-Returnable & Non-Exchangeable Items
The following items are not eligible for return or exchange:
- Products purchased during Sale, Clearance or other promotional offers (unless received damaged, defective or incorrect)
- Used, washed or altered garments
- Products without original tags or packaging
- Products damaged after delivery due to misuse or improper handling
- Requests submitted after the specified time period
6. Order Cancellation
Orders can be cancelled only before they are dispatched.
Once an order has been shipped, cancellation requests cannot be accepted.
7. Quality Inspection
Every returned product undergoes a Quality Check upon arrival at our warehouse.
If the product does not meet the eligibility requirements stated in this policy, the exchange or Store Credit request may be declined, and the product will be returned to the customer.
8. Store Credit
Where Store Credit is issued:
- It will be sent to the registered Email address.
- It can be redeemed only on www.palvas.com.
- It is non-transferable and cannot be exchanged for cash.
- Store Credits are valid for 1 year.
Need Help?
If you have any questions regarding your order, exchange or return, we're here to help.
Email: support@palvas.com
Our support team will be happy to assist you.