Contact Us

We're always happy to hear from you.

Whether you have a question about your order, need help with sizing, or simply want to know more about our collections, our team is here to assist you.

Customer Support

Email: support@palvas.com

Our customer support team aims to respond to all enquiries within 24 business hours.

Business Hours

Monday – Saturday

10:00 AM – 6:00 PM (IST)

Closed on Sundays and public holidays.

Order Support

For quicker assistance regarding an existing order, please include the following details in your email:

• Order Number
• Full Name
• Registered Email Address
• Brief description of your query

This helps us resolve your request as quickly as possible.

Frequently Asked Questions

How can I track my order?

Once your order is dispatched, you'll receive a tracking link via Email, SMS, or WhatsApp.

Can I exchange my size?

Yes. We offer one complimentary size exchange on eligible orders. Please refer to our Return, Exchange & Refund Policy for complete details.

How long does delivery take?

Orders are typically delivered within 3–7 business days, depending on your location.

Can I cancel my order?

Orders can only be cancelled before they are dispatched. Once shipped, cancellations are not possible.

Business Details

Brand: PALVAS

Website: www.palvas.com

Email: support@palvas.com

Registered Business Address:

1309, Cyber City, VIP Circle, Utran, Surat, Gujarat, 394105

We'd Love to Hear From You

At PALVAS, every customer is important to us. If you have any questions, feedback, or suggestions, don't hesitate to get in touch. We're committed to making your shopping experience smooth, enjoyable, and memorable.